Shipping & Billing FAQ
When Can I expect my order to ship?
For all validated street addresses, we ship orders within 1-2 business days of receiving.
How do you ship?
We ship through either USPS or UPS ground depending on what is the best rate. If your shipping address does not accept USPS or UPS deliveries please let us know in the notes section of your order or reach out to us at firstname.lastname@example.org or call 520.780.3473.
Can the shipping address be updated after purchase is made?
We are committed to getting your orders packed and shipped as quickly as possible. Because of this, we cannot guarantee that this request can be granted if your order is already in process for shipment. Please contact email@example.com or call 520.780.3473 as soon as possible for the best chance of getting your order adjusted.
Can the billing address be updated after purchase is made?
Once an order is placed we can not change the billing address for security reasons. If your billing address is incorrect but your order was processed (AKA you received an order confirmation with an order number) the order will be picked and shipped as normal and we do not send any information to the billing address on the order so no further action is required. However, if you would like to change the billing address the order will need to be cancelled and re-entered.
My order is incorrect or damaged, now what?
We apologize for any incorrect or damaged orders! Please reach out to us at firstname.lastname@example.org or call us at 520.780.3473 and we will get you a correct or replacement order ASAP!
Loyalty Account & Rewards FAQ
Do you have a rewards program?
Yes we do! You can earn points to later redeem for discounts when you shop online at Searedliving.com or at our Seared Living Retail Location.
Oil & Vinegar FAQ
How long does olive oil last?
Your olive oil is poured fresh for each order. Once the olive oil is poured it is good for 12-18 months. We purchase olive oil that is pressed earlier in the harvest season so it will have a longer shelf life than any other olive oil you'd buy at the grocery store. However, olive oil is not like balsamic vinegar and does not get better with age, use it while its fresh!
How long does balsamic vinegar Last?
Vinegar is self preserving so it won't go bad, however we still recommend using the infused balsamic within 12-18 months for optimal flavor!
Why isn't your olive oil sold in a dark bottle?
It is a common misconception that a dark bottle will significantly extend the life of your olive oil. Storing your oil properly (in a cool dark area away from direct heat and sunlight) is going to keep your oil fresher longer than the kind of glass it is stored in. We also believe the clear bottles increase the enjoyment of the product as you are able to see the beautiful colors of the oil and vinegar as you use it.
How should I store my oil & vinegar?
The best way to store oil and vinegar is in a cool, dark, place away from direct heat and sunlight (such as a kitchen cabinet). However, the oils and vinegars you use everyday can be stored on your countertop for easy access! We do not recommend refrigerating your oils and vinegar.
Are your oils gluten free/dairy free/vegan/ect.?
Olive oil is naturally free of the 8 most common food allergens. The natural flavorings we use to make the Sweet Cream Butter Olive Oil and the Maple-Wood Bacon Infused Olive Oil are derived from plants - making these products meat free/dairy free/vegan!
Are your vinegars gluten free/dairy free/vegan/ect.?
Just like olive oil balsamic vinegar is naturally free of the 8 most common food allergens. The only balsamic vinegar we have that contains a common allergen is our Black Garlic Tamari Soy Balsamic Vinegar. It is made with tamari (a high quality soy sauce) which is gluten free but not soy free.
Why are your balsamic vinegars so thick? Is there additives or extra sugar?
What makes balsamic vinegar different from wine vinegar is the use of grape must (cooked down grape juice). The higher the concentration of grape must the thicker and sweet the balsamic vinegar is. The majority of our balsamic vinegars have 80% grape must. All sugar in the balsamic is natural sugar found in the grapes.
How long are your balsamic vinegars aged for?
Due to the aging process old and new balsamic vinegar is continually mixed together and aged in batches so you can not put an exact age on a balsamic vinegar only an age range. Our Barrel Aged Balsamic Vinegar is aged up to 10 years and our Dark Balsamic Vinegar of Modena is aged a minimum of 3 months.
Salts & Spices FAQ
Why is my infused sea salt clumping/hard?
Our infused sea salts do not contain anti-caking or anti-clumping agents and contain natural moisture from the infusion process. If exposed to high humid climates or left exposed to the air they will clump together or become hard. This does not mean they are bad! Simply break them up with a spoon. We recommend keeping them tightly enclosed in their jar with the gel moisture packed that comes inside the jar.
Where is Seared Living located?
Our store is located in the beautiful Catalina Foothills in the Plaza Colonial Shopping Center. 2870 East Skyline Drive, Suite 170 - Tucson, Arizona 85718.